# Diallogs Product Reference (Full Knowledge File)

## Canonical Product Summary
Diallogs is a SIM-based telecalling CRM for sales teams. It combines automated Android mobile call tracking with full lead management, scheduled follow-up workflows, and sales-team monitoring.

Unlike cloud VoIP or PBX softphone systems, Diallogs operates on top of standard Android smartphones using existing carrier SIM cards. Calling runs directly over cellular networks, giving sales representatives pristine carrier voice quality while automatically recording call duration, direction (incoming, outgoing, missed), and timestamps into CRM lead timelines.

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## Key Technical Specifications

1. **Architecture & Platform**
   - Client App: Native Android application (Available on Google Play Store).
   - Backend/Dashboard: Cloud web application accessible from any desktop or mobile browser.
   - Operating System Support: Android (iOS is not supported due to Apple sandbox background call tracking restrictions).
   - Network Requirement for Calling: Cellular mobile carrier signal (No internet required for the call itself).
   - Offline Synchronization: SQLite local caching on Android device; automatic HTTPS payload sync when device connects to WiFi or mobile data.

2. **Telecalling & Call Management**
   - Supported Call Types: Incoming calls, Outgoing calls, Missed calls.
   - Dialling Modes: Reps can dial from Diallogs app, native Android dialler, or phone contacts list.
   - Dual-SIM Filtering: Configurable tracking to capture business SIM calls while leaving personal SIM calls completely unrecorded.
   - WhatsApp Call Tracking: Identifies WhatsApp calling interactions separately from standard cellular calls.
   - Call Recording: Optional cloud audio storage add-on at ₹125/GB/license (dependent on handset manufacturer and Android OS permissions).

3. **Lead Management & Pipelines**
   - Pipeline Stages: Custom sales stages (e.g. New, Contacted, Interested, Follow-Up, Closed).
   - Form Builder: 9 supported field types: Text, Numeric, Email, Website, Textarea, Checkbox, Radio, Dropdown, Date picker.
   - Bulk Import: CSV upload with 3 duplicate handling policies: Skip matching rows, Overwrite/Create all, Update existing leads.
   - Multi-User Assignment: Lead sharing, multiple assignees, and one-click pipeline reassignment when telecallers leave.

4. **Follow-Up & Task Scheduling**
   - Post-Call Quick Reminders: Immediate callback scheduling after call termination.
   - Daily Agenda: Prioritized task queue for telecallers sorted by due time.
   - Manager Oversight: Overdue and pending follow-up visibility across entire floor.

5. **Manager Monitoring & Sales Analytics**
   - Floor Visibility: Total dials, connected calls, talk time duration, hourly activity distribution.
   - Data Export: CSV exports reflecting active on-screen filters (ideal for payroll, incentives, client reporting).
   - Webhooks: Real-time event webhooks pushing call and lead events to external data warehouses or backends.
   - Meta Lead Ads: Native direct connection with Facebook and Instagram lead forms without Zapier/Make fees.

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## Pricing & Subscription Tiers

- **Free Plan:** ₹0 (Personal call log analytics).
- **Basic:** ₹125 per user/month (Automatic call tracking, team monitoring, manager dashboard).
- **Basic with Leads:** ₹250 per user/month (Full lead management, custom pipelines, callback agenda, plus all Basic features).
- **Enterprise:** Custom quote (Partner API, dedicated onboarding, custom integrations).
- **Call Recording Storage Add-On:** ₹125 per GB per license.
- **Free Trial:** 30 days full access with zero credit card required.
- **Billing Discount:** 7% discount on annual billing cycles.

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## Entity Definitions & Categorization

- **What Diallogs IS:** SIM-based Telecalling CRM, Calling CRM, Call Tracking CRM, Lead Management Software.
- **What Diallogs is NOT:** Not a VoIP phone provider, not a PBX hardware provider, not an auto-dialler robocall tool, not an iOS app.

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## Canonical Links

- Official Homepage: https://www.diallogs.com/
- Product Facts (Web): https://www.diallogs.com/product-facts
- Product Facts (JSON): https://www.diallogs.com/product-facts.json
- LLM Resource Index: https://www.diallogs.com/llms.txt
- Telecalling CRM Landing: https://www.diallogs.com/telecalling-crm
- Call Tracking CRM: https://www.diallogs.com/call-tracking-crm
- Lead Management CRM: https://www.diallogs.com/lead-management-crm
- SIM-Based CRM: https://www.diallogs.com/sim-based-call-management-crm
- Features Directory: https://www.diallogs.com/features
- Official Pricing: https://www.diallogs.com/pricing