Privacy Policy

1. Introduction

This Privacy Policy (“Policy”) explains how DialLogs (“we,” “us,” or “our”) collects, uses, discloses, and protects your information when you use our services, including our website (diallogs.com) and analytics tools (“Services”). Please read this carefully.

2. Information We Collect

Data You Provide:

• Account and contact details (e.g., name, email address).
• Business or organization details, as needed for setup or support.
• Other information voluntarily submitted (e.g., via support, feedback).

Automatically Collected Data:

• Usage metrics such as call volume, duration, timestamps, and performance indicators.
• Technical details like IP address, browser type, device type, and logs.

From Third-Party Sources:

• If integrated with other tools (e.g., CRM platforms), we may collect relevant data shared by those services.

3. How We Use Your Information

• Provide, maintain, and enhance our Services.
• Offer insights, reports, and analytics on call activity and team performance.
• Communicate updates, improvements, or important notifications.
• Improve our security, troubleshoot issues, and analyze usage patterns.
• Comply with legal obligations.

4. Sharing and Disclosure of Data

• With service providers who support our operations (e.g., hosting, analytics, customer support), under strict confidentiality.
• When required by law, or for legal protection (e.g., responding to lawful requests, protecting rights).
• In the event of a business transaction (e.g., merger or acquisition), with notice to users.
• Aggregated or anonymized metrics: used internally or shared externally for analysis, without revealing personal or identifiable information.

5. Data Retention

We retain personal and performance data only as long as necessary for the purposes described, or to comply with legal obligations. When no longer needed, data is securely deleted or anonymized.

6. Data Security

We apply industry-standard safeguards, including encryption, access restrictions, and secure storage, to protect your data. However, no system is completely secure—data transmission over the internet cannot be fully guaranteed.

7. International Transfers (if applicable)

If you’re outside our primary operating location, your data may be transferred to or processed in countries with different privacy laws. Wherever transfers occur, we use appropriate safeguards to protect your data.

8. Your Rights

Depending on your jurisdiction, you may have rights including:

• Access or correction of your personal data.
• Request deletion or erasure of personal information.
• Object to or limit our processing activities.

To exercise these rights, please contact us via the details below.

9. Children’s Privacy

Our Services are not intended for individuals under 16. We do not knowingly collect data from minors.

10. Cookies and Tracking

We employ cookies and similar technologies for site analytics and functionality. You can manage cookie settings via your browser or through any provided consent mechanisms.

11. Updates to This Policy

We may update this Policy from time to time. If changes are significant, we’ll notify users by posting the updated policy online or sending an email (if applicable). The effective date will be updated accordingly.

12. Contact Us

If you have questions, concerns, or wish to exercise your privacy rights, please contact us at:

Email: hello.diallogs@gmail.com