See every business call. Not their personal life.
Diallogs captures calls from the Android phones your reps already carry and shows them to you centrally — calls per rep, connect rates, durations, and which leads nobody has touched. Reps switch tracking off on their personal SIM and leave it on for the company SIM, so monitoring covers work and stops there. From ₹125 per license per month.
4.6★ from 91 Google Play reviews · 10,000+ downloads · Android only · 30-day free trial, no credit card
Why call monitoring rollouts fail
It is almost never the software. It is the first team meeting where someone asks whether the company is going to see who they call in the evening — and the honest answer, with most tools, is yes.
From that moment the rollout is a negotiation instead of a deployment. Phones get left in drawers. Permissions get revoked quietly. Six weeks later the data is full of holes and nobody trusts the reports.
Per-SIM tracking control
Diallogs lets tracking be switched on or off per SIM card. On a dual-SIM phone — which is most phones on an Indian sales floor — the rep turns tracking off for their personal SIM and leaves it on for the company SIM. Business calls are captured. Personal calls are not captured at all, because tracking never runs on that SIM.
That turns the difficult conversation into a short one. You are not asking your team to trust a policy about what you will look at — you are showing them a setting that decides what gets collected in the first place.
More on the adoption problem: why telecallers resist CRMs, and how to choose one they will actually use.
What gets captured
Reps dial as they always have — from the native dialler or inside Diallogs. Either way the call is captured automatically and attached to the right lead. Nobody types anything in afterwards.
| Call type | What it means |
|---|---|
| Outgoing | Dialled by the rep |
| Incoming | Received and answered |
| Missed | Rang, never picked up |
| Rejected | Actively declined |
| Voicemail | Went to voicemail |
| Blocked | Blocked at device level |
| Answered Externally | Picked up on another device |
Each call also carries contact name, number and country code, the employee who handled it, duration, timestamp, any notes and tags, and the lead it belongs to.
The reason seven types matters: a rep with 90 dials and a low connect rate has a different problem from a rep with 40 dials and a high one. One needs a better list, the other needs more activity. A single “calls made” number hides both.
Monitoring, then recording, then insights
These build on each other rather than being separate products you pick from a menu. You can stop at any level, and most teams start at the first.
- 01
Call monitoring
Call activity, connect rates, per-rep performance and untouched leads. No audio involved. This is the foundation everything else sits on.
- 02
Call recording
Adds stored audio against the call record. Requires monitoring. Availability depends on your phone brand and Android version — test your exact device first.
- 03
AI call insights
Adds a summary, action points and sentiment for a recorded conversation, in Hindi, English or Hinglish. ₹900 per employee for 300 minutes. Requires recording storage, which requires monitoring — you cannot buy it on its own.
The reports managers actually open
Activity reports tell you what happened. The more useful question is usually what didn't.
Summary
Team-level view of the day's calling.
Call History
The full log, filterable.
Employee Performance
Per-rep activity and connect rates.
Client Performance
Which clients and leads got attention.
Never Attended
Leads nobody has called even once.
Not Picked By Client
Calls that went out and never connected.
Never Attended and Not Picked By Client are the two worth building a weekly habit around. A lead that was never called does not appear on any activity report — it is invisible precisely because nothing happened to it. Every report exports to CSV, and exports respect whatever filters you have on screen.
Related: the real cost of a missed follow-up and building a daily dashboard managers trust.
Which numbers are worth watching
A monitoring tool will happily give you thirty metrics. Four of them change decisions; the rest are decoration.
Connect rate, compared across reps. Not the team average — the spread. If one rep connects on 38% of dials and another on 14%, that difference is almost never effort. It is usually calling hours, list source, or the number being flagged. The average hides all three.
Dials per working hour, not per day. A daily total flatters whoever stayed late and punishes whoever had a half-day. Per-hour makes part-timers, field reps and floor staff comparable to each other.
Time to first call on a new lead. The single most predictive number in outbound, and the one almost nobody measures. A lead called in five minutes and the same lead called the next morning are not the same lead.
Leads with zero calls. The count that should be zero and never is. It does not appear on activity dashboards by construction, which is exactly why it grows quietly.
Deliberately not on that list: total call duration and total calls made. Both go up when someone has a bad day and makes forty short unanswered dials. Volume metrics reward activity, and activity is not the thing you are buying.
Setting up tracking configuration
The part worth doing carefully, because it is what your team will judge the whole rollout on.
- 01
Open tracking config in the app
Each rep does this on their own handset. It is a settings screen, not something pushed silently from an admin console — which matters for how the conversation goes.
- 02
Identify the work SIM
On a dual-SIM phone both SIMs are listed. The rep confirms which one is the company line, in front of whoever is helping them set it up.
- 03
Switch personal SIM tracking off
Do this in the same sitting, not as a follow-up. A setting someone was shown and used themselves is trusted; a setting they were told exists is not.
- 04
Place one test call each way
One on the work SIM, one on the personal SIM. The rep sees for themselves that the first appears and the second does not. That thirty seconds removes more objections than any policy document.
Where teams get monitoring wrong
Three failure patterns worth avoiding, all of which have more to do with management than software.
Using it as a stick
The fastest way to poison a rollout is to open the first weekly meeting after go-live with a ranking. Reps conclude the tool exists to find someone to blame, and the data quietly degrades as people work around it.
Reviewing daily
Daily numbers are mostly noise on a calling floor — one bad list or one sick day swings them. Weekly is the shortest interval at which the numbers reflect anything you can actually manage.
Measuring only activity
If the only thing anyone is judged on is dial count, dial count is what you will get: more calls, shorter calls, worse conversations. Pair any activity number with a quality one.
What this is not
Diallogs is not a call-centre dialler. There is no live listening, no call barging, no whisper coaching, no IVR and no call routing. Managers see activity on a dashboard that updates through the day, and review recordings afterwards if the recording add-on is on. It is Android only — no iOS app, and no calling from a browser.
If you need predictive dialling or cloud call routing, a VoIP platform is the right category and we would rather tell you that now.
Common questions
What is call monitoring software?
Call monitoring software gives a manager central visibility of the calls a sales team makes and receives — how many calls each person made, how many connected, how long they lasted, and which leads were never called. Diallogs does this by capturing calls from each rep's Android phone, so it works on the handsets and SIM cards the team already uses, with no VoIP system or PBX involved.
Can employees keep their personal calls private?
Yes. Diallogs has a per-SIM tracking setting. On a dual-SIM phone, an employee can switch tracking off for their personal SIM and leave it on for the company SIM, so only business calls are captured. This is set in the app's tracking configuration and is the usual way teams roll out monitoring without objections.
What call information does Diallogs capture?
For each call: contact name, number, country code, the employee who made or received it, duration, call type, timestamp, plus any notes and tags, and the lead it is linked to. Calls are classified into seven types — incoming, outgoing, missed, voicemail, rejected, blocked, and answered externally.
Does call monitoring require call recording?
No. Call monitoring works on its own and captures call activity without any audio. Recording is a separate add-on at ₹125 per GB per license that builds on top of monitoring, and AI Insights at ₹900 per employee for 300 minutes builds on top of recording. The three are a stack rather than independent options, so you can run monitoring alone if you only need activity visibility, but you cannot buy insights without the two beneath it.
Can a manager listen to live calls or join them?
No. Diallogs is not a call-centre dialler — there is no live listening, call barging or whisper coaching. Managers see call activity on a dashboard that updates through the day, and can review recordings afterwards if the recording add-on is enabled.
Read more
Start with monitoring, add the rest later
30-day free trial, no credit card. Put a few reps on it, leave personal SIMs untracked, and see what a fortnight of real call data tells you.