Lead management built around the call
Every call your reps make from their Android phones attaches itself to the right lead automatically. Define your own pipeline stages and fields, assign a lead to more than one person, reassign a whole pipeline in one action when someone leaves, and import your existing list without guessing what it will do to your data. ₹250 per license per month, including everything in call tracking.
4.6★ from 91 Google Play reviews · 10,000+ downloads · Android only · 30-day free trial, no credit card
The gap between the CRM and the calls
Most telecalling teams end up running two systems that describe the same work and never quite agree. There is a CRM where lead status lives, updated by hand at the end of the day if anyone remembers. And there is the actual calling, which happens on thirty phones and leaves no trace in the CRM at all.
So a manager looking at a lead marked “follow-up scheduled” has no way to know whether anyone called, whether it connected, or whether that status has been stale for eleven days. The status is a claim, not a record.
Diallogs closes that gap by capturing the call itself. The lead record and the call history are the same record, so the status is backed by something that happened rather than something someone typed.
Your pipeline, not a generic one
A loan DSA pipeline, an admissions pipeline and a collections pipeline look nothing alike. None of them should have to be squeezed into someone else's idea of a sales funnel.
Lead statuses you define
Create your own statuses, each with its own colour, matching the process your team actually runs.
Nine custom field types
A form builder, not a row of spare text boxes. Values are stored properly typed — numbers as numbers, dates as dates — so you can filter and report on them.
Every lead also carries the standard set: name, email, phone, tags, notes, an auto-incrementing lead code, status and a reminder date.
When a telecaller quits, you reassign in one action
Attrition on a calling floor is not an edge case, it is a monthly event. In most CRMs a lead has exactly one owner, so a resignation means opening leads one at a time and changing the name on each — which is why it usually does not get done properly, and why a departing rep's pipeline goes quiet for a fortnight.
Diallogs supports multiple assigned users per lead rather than a single owner, and includes a bulk reassign that replaces the assignee set across many leads at once.
The call history stays attached to the lead, not to the person who left. Whoever picks it up can see how many times it was called, when, and what was said last — rather than restarting a conversation the customer has already had twice.
Importing without holding your breath
The reason teams put off switching systems is rarely the software. It is the import — the fear of ending up with nine thousand leads, half of them duplicated, and no way back.
- 01
Upload
Bring your CSV in as it is.
- 02
Map columns
Match your file's columns to Diallogs fields, including any custom fields you have created.
- 03
Preview, then import
A validation preview shows exactly what will happen before a single record is written.
You decide what happens to duplicates
At import time you pick one of three policies: skip rows that match an existing lead, create everything regardless, or update matched leads in place. The same choice is available when adding a single lead.
Matching is done on phone number suffix. A file full of bare ten-digit numbers still matches leads stored with a +91 prefix — which is the specific thing that silently duplicates half a database in most tools.
Moving off spreadsheets or an older system? Our team helps with the migration — see why calling teams outgrow spreadsheets.
What to put in custom fields
The nine field types only earn their keep if you use them for the things you actually filter on. A few patterns from different kinds of calling team.
Loan and DSA teams
Loan amount (numeric), product type (dropdown), documents received (checkbox), disbursal target date (date). Filtering on amount and date turns a flat lead list into a priority order.
Admissions teams
Course of interest (dropdown), intake batch (dropdown), counselling session done (checkbox), fee deadline (date). The deadline field is what makes the difference between chasing and reacting.
Real estate
Budget band (dropdown), possession timeline (dropdown), site visit done (checkbox), preferred locality (text). Site-visit status is usually the strongest single predictor in the list.
Collections
Outstanding amount (numeric), promise-to-pay date (date), bucket (dropdown), last commitment (textarea). A typed promise-to-pay date is what allows an accurate daily call list.
Distribution and retail
Order frequency (dropdown), last order value (numeric), territory (dropdown), reorder due (date). Turns reactive order-taking into a scheduled call cycle.
A rule of thumb
If you will never filter, sort or report on a field, it belongs in notes rather than as its own field. Ten well-chosen fields beat thirty that nobody fills in consistently.
Migrating without a bad week
Switching lead systems has a predictable failure mode: everything moves at once, something is wrong, and the team loses a week of calling while it gets untangled.
Move one segment first. Not a random sample, but one complete, coherent slice such as a single territory or a single product line. You want a group where you would immediately notice if something looked wrong, because familiarity is what catches mapping errors that validation cannot.
Get statuses right before the second import. Set up your lead statuses to match your real process first. Importing into a default set and re-labelling later means touching every record twice, and bulk re-labelling is exactly where history gets muddled.
Import your active pipeline, archive the rest. Most teams carry years of dead leads they will never call. Bringing them across makes every report noisier and every list longer without adding a single conversation. If it has not been touched in twelve months, it can stay in the old system.
Use update-in-place for the second pass. If you are importing enriched data over leads that already exist, adding policy numbers or loan amounts to records already in the system, that is exactly what the update policy is for. Skip and create-anyway are the wrong choice there and produce either nothing or doubles.
Our team helps with migration, including working out which of the three duplicate policies fits each pass. It is usually a conversation of about twenty minutes and saves considerably more than that.
Where leads come from, and what gets missed
Leads from Meta ads, straight in
Connect your Facebook and Instagram lead forms through the Meta connector, choose which page and which forms, and map each form's fields to your lead fields. New submissions arrive with your calling team instead of sitting in an export nobody downloads until Monday.
The two reports about what got missed
Never Attended lists leads nobody has called even once. Not Picked By Client lists calls that went out and never connected. A lead nobody called does not show up on an activity report — it is invisible precisely because nothing happened to it.
Everything exports to CSV, respecting the filters you have on screen.
What it costs
Lead management is a separate tier on purpose. If you already run a CRM your business is happy with, take the calling layer alone at ₹125 and leave the rest where it is.
Call Recording Storage add-on: ₹125/GB per license. Yearly billing saves 7%.
Common questions
What is a lead management CRM for a telecalling team?
It is a system that holds every lead your team is working, tracks what stage each one is at, and connects that record to the calls actually being made. In Diallogs, every call from a rep's Android phone is captured and attached to the lead automatically, so lead status and calling activity stay in one place instead of a CRM and a call log that never agree.
Can we define our own lead stages?
Yes. Lead statuses are fully customer-defined — you create your own, each with its own colour, rather than fitting your process into a fixed pipeline. A loan team and an admissions team need different stages, and neither should have to pretend to be a generic sales funnel.
Can we add our own fields to a lead?
Yes. There is a form builder with nine field types: text, numeric, email, website, textarea, checkbox, radio, dropdown and date picker. These are stored as properly typed values — numbers as numbers, dates as dates — so you can filter and report on them rather than just read them.
What happens to a rep's leads when they leave?
Leads in Diallogs support multiple assigned users rather than a single owner, and there is a bulk reassign that replaces the assignee set across many leads at once. When someone resigns you reassign their pipeline in one operation, and the call history on each lead stays attached, so whoever picks it up can see what was already said.
Will importing leads create duplicates?
You choose. CSV import is a three-step flow — upload, column mapping, then a validation preview before anything is written — and at import time you pick one of three duplicate policies: skip rows that match an existing lead, create everything regardless, or update matched leads in place. Matching is done on phone number suffix, so a file of bare ten-digit numbers still matches leads stored with a +91 prefix.
How much does lead management cost?
Lead management is on the Basic with Leads plan at ₹250 per license per month, which includes everything in Basic. Call tracking on its own is ₹125. There is a 30-day free trial with no credit card, and yearly billing saves 7%.
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Bring your leads across and see it working
30-day free trial, no credit card. Import a slice of your list first, preview exactly what will happen, and decide from there. Our team will help with the migration.