Refund Policy

1. Free Trial Period

Diallogs offers a 3-month free trial period for all new users. During this period:

• You can access all features of your chosen plan at no cost
• No credit card is required to start your trial
• You may cancel at any time during the trial period without any charges
• You will be notified before the trial period ends

2. No Refund Policy After Trial

Important: Once the free trial period ends and you begin your paid subscription, no refunds will be issued for any reason, including but not limited to:

• Unused time on monthly or annual subscriptions
• Change of mind or business requirements
• Duplicate purchases
• Failure to cancel before the trial period ends
• Technical issues or service interruptions

3. Subscription Billing

After your 3-month free trial:

• Monthly Plans: You will be charged monthly on the same date each month
• Annual Plans: You will be charged annually with a 7% discount
• All charges are billed in advance for the upcoming period
• Prices are per phone number tracked in the system

4. Cancellation Policy

You may cancel your subscription at any time:

• Cancellations can be made through your account settings or by contacting support
• Upon cancellation, you will retain access to the service until the end of your current billing period
• No refunds will be provided for the remaining time in your billing cycle
• Your account data will be retained for 30 days after cancellation, after which it will be permanently deleted

5. Exceptions

The only circumstances under which a refund may be considered are:

• Duplicate charges due to processing errors (refund of duplicate charge only)
• Service was completely unavailable for more than 7 consecutive days due to issues on our end
• Billing errors made by Diallogs

Any exception requests must be submitted within 7 days of the charge and will be reviewed on a case-by-case basis.

6. Price Changes

Diallogs reserves the right to modify pricing:

• Existing customers will be notified at least 30 days in advance of any price changes
• Price changes will only affect new billing cycles after the notification period
• You may cancel your subscription before the price change takes effect

7. Payment Methods

We accept the following payment methods:

• Credit cards (Visa, MasterCard, American Express)
• Debit cards
• UPI (for Indian customers)
• Net Banking

8. Failed Payments

If a payment fails:

• We will attempt to process the payment again within 3 days
• You will receive email notifications about failed payments
• If payment fails after multiple attempts, your service may be suspended
• You will have 7 days to update your payment method before account termination

9. Enterprise Plans

Enterprise customers with custom contracts may have different refund terms as specified in their individual agreements.

10. Contact Us

If you have questions about our refund policy, please contact us:

• Email: support@diallogs.com
• Phone: +91 (your phone number)
• Address: (Your business address)