Terms and Conditions

1. Agreement to Terms

By accessing and using Diallogs ("the Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you disagree with any part of these terms, you may not access the Service.

These Terms apply to all visitors, users, and others who access or use the Service.

2. Description of Service

Diallogs provides call analytics and management software that enables businesses to:

• Track and analyze call data
• Manage telecalling teams
• Generate reports and insights
• Manage leads and customer interactions
• Access call history and recordings

3. User Registration and Account

To use certain features of the Service, you must register and create an account:

• You must provide accurate, current, and complete information
• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized use of your account
• You must be at least 18 years old to create an account

4. Free Trial

Diallogs offers a 3-month free trial period:

• No credit card required to start the trial
• Full access to features of your selected plan during the trial
• You may cancel at any time during the trial without charges
• After the trial period, you will be automatically enrolled in a paid plan unless you cancel
• We will notify you before the trial period ends

5. Subscription and Billing

After the free trial:

• You will be billed on a monthly or annual basis depending on your chosen plan
• Prices are per phone number tracked in the system
• All fees are exclusive of applicable taxes unless stated otherwise
• Payment is due immediately upon subscription or renewal
• We reserve the right to change pricing with 30 days advance notice

6. Refund Policy

No refunds are provided after the free trial period ends. Please refer to ourRefund Policy for complete details.

7. Acceptable Use

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Transmit any harmful code, viruses, or malware
• Attempt to gain unauthorized access to the Service or related systems
• Interfere with or disrupt the Service or servers
• Use the Service for any illegal telemarketing or spam activities
• Reverse engineer, decompile, or disassemble any part of the Service
• Remove or modify any proprietary notices or labels

8. Data Privacy and Security

Your use of the Service is also governed by our Privacy Policy:

• We collect and process data as described in our Privacy Policy
• You retain ownership of your data
• We implement security measures to protect your data
• You are responsible for the security of data you collect through the Service
• You must comply with applicable data protection laws (GDPR, CCPA, etc.)

9. Call Recording Compliance

If you use call recording features:

• You are responsible for complying with all applicable call recording laws
• You must obtain proper consent from call participants where required
• You must provide appropriate notices and disclosures
• Diallogs is not responsible for your compliance with recording laws

10. Intellectual Property

The Service and its content, features, and functionality are owned by Diallogs:

• All trademarks, logos, and service marks are property of Diallogs
• You may not use our intellectual property without prior written consent
• We grant you a limited, non-exclusive license to use the Service
• This license terminates upon cancellation of your subscription

11. Service Availability

We strive to provide reliable service, but:

• We do not guarantee uninterrupted or error-free service
• We may suspend service for maintenance with reasonable notice
• We are not liable for service interruptions beyond our control
• We reserve the right to modify or discontinue features

12. Termination

We may terminate or suspend your account:

• If you breach these Terms
• If payment fails after multiple attempts
• If required by law
• For fraudulent or illegal activity
• At our discretion with reasonable cause

Upon termination, your right to use the Service will immediately cease. Your data will be retained for 30 days, after which it will be permanently deleted.

13. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND:

• We disclaim all warranties, express or implied
• We do not warrant that the Service will meet your requirements
• We do not warrant uninterrupted, timely, secure, or error-free service
• We do not warrant the accuracy or reliability of any information obtained through the Service

14. Limitation of Liability

To the maximum extent permitted by law:

• Diallogs shall not be liable for any indirect, incidental, special, or consequential damages
• Our total liability shall not exceed the amount you paid in the 12 months prior to the claim
• We are not liable for any loss of profits, data, or business opportunities
• These limitations apply even if we have been advised of the possibility of such damages

15. Indemnification

You agree to indemnify and hold Diallogs harmless from any claims, damages, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of third parties
• Your violation of applicable laws or regulations

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions.

17. Dispute Resolution

Any disputes arising from these Terms or the Service shall be resolved through:

• Good faith negotiations between the parties
• Mediation if negotiations fail
• Binding arbitration in [Your City, Country]
• Courts of [Your Jurisdiction] as a last resort

18. Changes to Terms

We reserve the right to modify these Terms at any time:

• We will notify you of material changes via email or through the Service
• Changes will be effective 30 days after notification
• Your continued use of the Service constitutes acceptance of the modified Terms
• If you do not agree to the changes, you must cancel your subscription

19. Contact Information

For questions about these Terms, please contact us:

• Email: legal@diallogs.com
• Support: support@diallogs.com
• Phone: +91 (your phone number)
• Address: (Your business address)

20. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.